Privacy and Data Policy

Welcome to the Rainbow Spins privacy policy page. This document explains how we collect, use, store and protect your personal information when you use our online casino and sportsbook services. We take your privacy seriously and aim to be clear about what information we handle and how you can manage it.

Types of data we collect

We collect information you provide directly and information generated through your use of our services. This includes personal details, technical data and transactional records needed to operate accounts, process payments and keep your activity secure.

Personal data

Personal data may include your name, date of birth, contact details (email, phone, address), account username, password and any identity documents you provide for verification. We may also collect proof of payment details when you make deposits or withdrawals.

Technical data

Technical data covers device and connection information such as IP address, browser and operating system, device identifiers, language and time zone, and usage data about how you navigate and interact with our site or app.

Transactional data

Transactional data includes account balance and bonus balances, deposit and withdrawal history, bet and game activity, session times and any communications you have with our support team.

How we use your information

We use data to provide and operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use aggregated data to improve our services, carry out internal analytics and, where you have given consent, send marketing communications about offers and promotions.

Data protection practices

We store information on secure systems and use industry-standard technical and organisational measures to protect data from unauthorised access, loss or misuse. Access to personal data is limited to authorised staff and parties that act on our behalf. We retain data only as long as necessary for the purposes described or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to enable essential site functions, remember preferences, measure performance and deliver personalised content. You can manage cookie preferences through your browser or the cookie settings available on our site. Disabling certain cookies may affect functionality.

User rights

You have rights over your personal data, including the right to access, correct, delete or object to certain processing. You may withdraw consent at any time for marketing communications. To exercise your rights, you can update your account settings or contact our privacy team.

Access, correction and deletion

If you want to review, correct or delete personal information held by us, please use your account tools or contact [email protected]. We will confirm your identity before making changes and respond in line with applicable requirements.

Information sharing and third parties

We may share data with trusted service providers such as payment processors, fraud prevention and analytics partners, and game providers where necessary to deliver services. We may also disclose information in response to legal or regulatory requests. We do not sell your personal information.

Privacy policy updates

We may update this policy to reflect changes in our practices. Any material changes will be posted on this page with an updated effective date. Please check back periodically to stay informed about how we handle your data.