Contact Us
Need a hand? Our support team is ready to help with account questions, verification, deposits and withdrawals, technical issues or general feedback. Contact us for prompt assistance and clear guidance on promotions, bonus balance, or responsible play tools. Response times vary by channel, and we aim to resolve most enquiries quickly via live chat or email.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email; typical email response within 24 hours, live chat replies faster |
| Phone | +1 604 321 9874 - voice and SMS support; emergency after-hours on request |
| General enquiries | [email protected] - general account and site enquiries; reply within 48 hours |
| Affiliate enquiries | [email protected] - partnership and traffic queries; manager available Mon-Fri |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send documents or explanations. Please use [email protected] and include a clear subject line, your account username, and up-to-date contact details. Providing full information up front helps us resolve matters faster and avoids delays in verification or case handling.
Submit your enquiry
Response Time
Most support requests are handled promptly. We aim to respond to routine inquiries within one business day. Some cases - for example verification checks, payment investigations or regulatory queries - can take longer depending on their complexity and third-party involvement. If you need an update, contact our support team and we’ll provide a progress estimate.
Feedback
We’d love to hear your feedback, suggestions or ideas to make our site better for Canadian players. Send us your thoughts and we’ll review them carefully to help improve features, promotions and the overall user experience. Your input guides updates and fixes, so thanks in advance for taking a moment to tell us what could be clearer or more helpful.